Over the past couple of years as the technology behind chatbots has become more accessible, an increasing number of businesses have adopted their use. You might not know it, but it’s very likely that you interacted with a chatbot recently. Below are five examples of companies that currently use chatbots.
Sephora is a beauty supply chain headquartered in Paris, France. Last year the company revealed a chabot on the messaging app Kik. When customers interact with the chatbot, it asks for more information about the user via a quiz. The bot can also provide product recommendations, reviews, and makeup tips. Users even have the ability to purchase products that are discussed during the chat. Sephora targeted Kik because it wanted to reach a younger millennial audience.
With the help of Facebook Messenger, users can now call an Uber. The Uber chatbot will let drivers know you’re looking for a ride and send you status updates while your ride is on its way. Users can even request rides while talking with friends on Facebook Messenger. If your friend messages you with an address, you can click on the address and then submit the ride request.
HealthTap is another company using the power of Facebook Messenger. The company’s chatbot gives users the ability to interact with over 100,000 doctors. Since many users will likely ask questions that have already been answered, the chatbot first displays past answers that it thinks are useful. If the user is unsatisfied then it will connect him or her with a real doctor.
Bank of America
Bank of America’s chatbot is called Erica—a play on the company’s name. The company’s goal is to make it easier for customers to access their accounts and manage their money. Customers will be able to access Erica via the bank’s mobile app by sending a text or voice command. Erica will also send customers texts with personalized financial advice. Ultimately, the company hopes that its chatbot will make the online banking experience easier for all of its customers. Take a look at this article to learn more.
Pizza Hut now gives customers the ability to order pizza via Facebook Messenger and Twitter chatbots. By connecting their Facebook Messenger accounts with their Pizza Hut accounts, customers are able to easily submit past orders via the chatbot. Pizza Hut isn’t the only pizza place that provides this service. One of the company’s biggest competitors, Domino’s Pizza, has a chatbot as well. Here is a review of that chatbot.